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Customer service
In 1901 a Swedish immigrant to America called Johan Nordstrom founded the Nordstrom department store. In 1975, by now a national chain, a Nordstrom customer walked into one of their stores to return a set of tyres he’d bought. The salesperson gladly took back the set of car tyres and gave the customer a refund. [...]
Jonathan Ive
Ten years ago, before the iPod and the iPhone became objects of the world’s electro-lust, Jonathan Ive sat down with Fast Company to talk about his first Apple blockbuster, the iMac. The machine could not have been a more radical departure from the ubiquitous beige-box PC: a desktop computer in bright candy colors with a [...]
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