I love Google Search user experience. I love Google Maps user experience. Google combining both to offer Google Maps in their search results is one of my favorite features that won’t let me move away from Google any time soon. When looking for a restaurant, reviews, menus, directions Google offers a nice little box summarizing all i need.
Today, i noticed an odd question next to my search result: Is this accurate?
The natural tendency to answer a question asking if something is accurate is a yes or no? Clicking it gave me a prompt saying: This address, phone number, business is not accurate. Confirm Cancel.
I see two issues with this statement:
- If you’re asking me if something is alright, expect me to reply with a “yes” too. Be careful with how you word your statements.
- Give me a prompt without a negative statement. User’s often miss the “not” part of a statement and pick the wrong selection.
If Apple designed this prompt the two choices they would offer users would be: Accurate and Inaccurate. This way the user is provided positive reinforcement of the selection made. Usability professionals should be wary of how they word a statement and what choices they provide users.
Come on Google, i expect better from you.
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